How to Be Like Hilton (Not Paris)

By Cliff Kuhn, M.D.
The Laugh Doctor
"It all starts with a SMILE"

I know a man who works in a Kroger grocery store in Louisville
named Hilton. Hilton treats every person who walks into that
store like he is the CEO; he greets you with a smile, lets you
know he’s glad you’ve chosen his grocery, and asks if he can
help you.

Hilton is so popular that his costumers joined together to help
pay his medical bills when he underwent surgery a couple years
ago.

Yet Hilton is a front-line employee; the type of employee who
has the most contact with customers. And the type of employee
who has the most thankless and menial of jobs, who has the
least amount of training and education, and gets the least
amount of pay.

In other words, Hilton is the type of employee whom businesses
can’t afford to pay a lot, yet his work can make or break the
success of the business!

People like Hilton are the reason you frequent certain
restaurants, groceries, stores, and markets. And they are also
the reason you don’t go back to certain ones too! When you’ve
got a hundred to choose from, knowing you’re going to see a
familiar, smiling, and grateful face on the other side of the
counter often makes the difference between being a one-time
visitor versus a loyal, repeat customer.

If Kroger could clone Hilton, they’d probably like to have 50
of him in every grocery store. That’s how important someone
like Hilton is to a business and that’s how hard someone like
Hilton is to find! Having a Hilton or two brings people back
and creates loyalty.

Why does Hilton take such ownership? Let’s not say, “Oh, he’s
a simply a nice, conscientious man and Kroger just got lucky
when they found him” because that means other “Hilton’s” cannot
be created! And then you cannot become more of a “Hilton” and
have employers clamoring to secure your services.

The question, “Why does Hilton take such ownership?”, should
not be taken lightly either. As previously mentioned, someone
like Hilton makes the least amount of money in the store. Someone
like Hilton has the least amount of education too. And
someone like Hilton can’t be blamed for worrying more about his
utility bill and car payment than worrying about pleasing the
CEO of Krogers!

Yet please the CEO Hilton does!

And if we slough Hilton’s attitude off as an irreproducible
twist of genetic good fortune, than businesses are doomed to
always be taking one step back for every two steps forward. Because
they’ll have to wait around until they’re lucky enough
to have a “Hilton” walk in off the street and, in the meantime,
put up with what they have.

I don’t believe any of this is true.

I know Hilton is not an irreproducible twist of genetic fate. I
have discovered why Hilton does what he does. And, yes, you
can reproduce it in your employees, in your family, and in
yourself.

Hilton has learned to view his life as a laboratory, an action
lab if you will. And he is using his humor nature to
experiment, every day, in that laboratory called “Hilton’s
life”. In the next issue of the Fun Times I’ll begin
explaining how you, too, can use your humor nature to create
your own laboratory and duplicate Hilton’s phenomenal success!

Your Attention Please!

Announcing Dr. Kuhn’s new book, “It All Starts with a SMILE!” This
is his greatest work yet! Packed with 52 Smile Strategies
(one for every week of the year) guaranteed to send
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Read Our Featured Article

It's easy, and dangerous, to forget the distinction between fun
and funny; when we focus on trying to make people laugh we can
quickly get discouraged because we end up putting a lot of
pressure on ourselves. This is a mistake because, as explained
in this article, you short circuit the amazing natural medicine
of humor when you do it.

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Some Humor to Help You Smile

David Letterman

“Someone sent me a postcard picture of the earth. On the back it said, 'Wish you were here.' ”

Steven Wright

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Cliff Kuhn, M.D.
The Laugh Doctor
7406 Wesboro Road
Louisville, KY 40242
"It all starts with a SMILE"